the ability to think logically.
a good memory of how software and operating systems work.
excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
the ability to work well in a team.
problem-solving skills.

Keep computer systems running smoothly and ensure users get the maximum benefit from them
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users’ accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.